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In order to grow from a regional logistics provider into a globally renowned 3PL, SPEED Global Services needed to replace its existing, homegrown warehouse management and billing systems.
Manhattan's SCALE was the catalyst they needed, providing them with a flexible architecture that interfaces real-time with their other software programs allowed SPEED to streamline workflow, improve processes and meet customer commitments with greater efficiency.
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Challenge |
SPEED grew from a regional logistics provider into a global 3PL, which stressed legacy systems. Order accuracy suffered, shipments weren’t being expedited, workflow processes weren’t optimized and end-of-month processes were taking too long. |
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Solution |
SPEED selected Manhattan SCALE to replace its homegrown system. SCALE’s open, flexible architecture enables real-time interface with other software programs and has allowed SPEED to streamline workflow, improve processes and meet customer commitments with greater efficiency. |
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Result |
Order and billing accuracy improved dramatically; 24-hour turnaround fill rate is now 87%; costs remained largely flat while revenue and volume surged. End-of-month billing and reconciliation is now completed with one employee in only three days. |
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